RETURNS & EXCHANGES
Our goal is to ensure your complete satisfaction. If you are dissatisfied with your purchase, you can return it to us within 30 days of the purchase date.
RESTOCKING FEES & RETURN SHIPPING
Every approved return comes with a prepaid return label.
- Unopened items in original packaging: no restocking fee. Return shipping cost is deducted from your refund.
- Opened or used items, or items missing parts or original packaging: 15% restocking fee. Return shipping cost is deducted from your refund.
- Repair kits returned because they are not compatible with your tool: 15% restocking fee. Return shipping cost is deducted from your refund. Please confirm compatibility before purchasing.
- Defective items, items damaged in transit, wrong items sent, or items that do not match the description on our website: no restocking fee and free return shipping.
- Claims for missing items or items damaged in transit must be received within 7 business days of receipt of merchandise.
- Inspection: If a return marked as defective, damaged, wrong or not as described is found otherwise after inspection, the label cost and any applicable restocking fee will be deducted from your refund. If the returned item is not the one we sent, it will be shipped back to you at your cost.
FINAL SALE ITEMS (NOT RETURNABLE)
Clearance items, Open Box items, replacement parts (except repair kits) and used batteries are final sale and cannot be returned.
REFUNDS
Refunds are issued to your original payment method within 5–7 business days after we receive and inspect your return.
EXCHANGES
To exchange for a different item, return the item and place a new order.
STEP 1: REQUEST AN RMA NUMBER
- Go to https://shop.durofix.com/tools/returns and enter your order number and email address.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
STEP 2: PACK THE ITEMS
- Place your item in the original packaging and/or a sturdy box and secure it.
- The return must be properly packaged to protect against damage in transit.
- The RMA # must be clearly written on the shipment.
STEP 3: SHIP THE ITEMS
- Use the prepaid label provided. The label cost is deducted from your refund, except for defective, damaged, wrong or not-as-described items.
- Any damage or shipping stickers applied to the original packaging during shipping will affect the return and can result in higher restocking charges on that item.
AFTER 30 DAYS
Defects after the return window are covered by the manufacturer warranty: 1 year for ACDelco tools and 2 years for Durofix tools.
QUESTIONS
Call 1-877-693-8665 or email customer.service@durofix.com.