Warranty Information

Cordless Power Tools, Digital Torque Tools, Pneumatic Tools
(excludes battery, charger and accessories)

Durofix extends warranty for additional 1 year for customers who purchased within continental USA for products registered within 14 days from the purchase date

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File a Warranty Claim

Warranty Apply to United States of America only. For Canada, please call for detail

DUROFIX Standard 1-Year Limited Warranty

Standard One-Year Limited Warranty. DUROFIX will repair or replace, including parts and labor, without charge, to any defects due to faulty materials or workmanship for one year from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse. This warranty does not apply to damage caused where unauthorized repairs or modification have been made or attempted by others.

Warranty period begins from the original date of purchase. Proof of purchase is required to determine the original date of purchase. If no proof of purchase is provided or available, then the original manufacturing date of the product will be used to determine the warranty period.

DUROFIX 2-Year Limited Warranty

ONLY for products with 2-Year warranty terms specified in product manual. Excludes battery and accessory product :

Two-Year Limited Warranty. Within the first One-Year, DUROFIX will repair or replace, including parts and labor, without charge, to any defects due to faulty materials or workmanship. DUROFIX will provide replacement parts only, without charge, after examination, is determined by DUROFIX to be defective in material or workmanship for a period of for second year from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse. This warranty does not apply to batteries, chargers, accessories and attachment. This warranty does not apply to damage caused where unauthorized repairs or modifications have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.

DUROFIX 3-Year Limited Warranty

ONLY for products with 3-Year warranty terms specified in product manual. Excludes battery and accessory product :

Three-Year Limited Warranty. Within the first One-Year, DUROFIX will repair or replace, including parts and labor, without charge, to any defects due to faulty materials or workmanship. DUROFIX will provide replacement parts only, without charge, after examination, is determined by DUROFIX to be defective in material or workmanship for a period of for second and third years from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse. This warranty does not apply to batteries, chargers, accessories and attachment. This warranty does not apply to damage caused where unauthorized repairs or modifications have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.Warranty period begins from the original date of purchase. Proof of purchase is required to determine the original date of purchase. If no proof of purchase is provided or available, then the original manufacturing date of the product will be used to determine the warranty period.

By purchasing the product, purchaser expressly acknowledges and agrees that their sole and exclusive remedy under this warranty shall be strictly limited to the repair or replacement of any covered nonconforming items or parts thereof provides that any such nonconforming item and/or part is promptly returned to Durofix’ facility postage prepaid and insured (address: DUROFIX INC., 9168 PITTSBURGH AVENUE, RANCHO CUCAMONGA, CA 91730, USA, Attn: Customer Service 1-877-MY-D-TOOL (1-877-693-8665) within the applicable warranty period, with a written request by purchaser that Durofix repair and/or replace the nonconforming item and/or part. We recommend that you keep the original product packaging in the event you need to ship the unit. We suggest the package be insured against loss or in transit damage. When sending your product includes your name, address, phone number, dated proof of purchase (or copy), and a statement about the nature of problem. Warranty coverage is conditioned upon purchaser furnishing Durofix with adequate written proof that they are the original purchaser and of the original purchase date. Parts returned, freight prepaid and insured, to Durofix’ facility (see above address) will be inspected and, at Durofix’ option, repaired and/or replaced free of charge if found to be defective and subject to warranty. Durofix retains the sole discretion to determine whether any or part is nonconforming and, if so, whether the item and/or part will be repaired. If the unit is repaired, new or reconditioned replacement parts may be used. If Durofix choose to replace the product, it may replace it with a new or reconditioned one of the same or comparable design. The repaired or replaced unit will be warranted under the terms of the remainder of the warranty period. Typically, a defective product that is returned within the first 30 days and within the warranty period, covered defective parts not subject to normal wear and tear or other exclusions will be repaired or replaced, at Durofix’ option. During the warranty period, Durofix will be responsible for the return shipping charges. Durofix’ repair and/or replacement of any nonconforming item and/or part thereof shall constitute fulfillment of all obligations to the purchaser. Durofix shall not be responsible or liable for any expense, including freight charges, or repairs made outside of Durofix’ facility, unless expressly agreed to by Durofix in writing. Under no circumstances shall Durofix bear any responsibility for loss of the unit, loss of time or rental, inconvenience, commercial loss or consequential damages.

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